Privacy Policy

This Privacy Policy reflects our current practices as a small business and is not a substitute for professional legal advice.

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1. Who We Are

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Azuzi Travel is a family travel agency based in London, United Kingdom. We provide bespoke family travel planning, hotel bookings, travel memberships, and personalised travel kits (the Arara Suitcase and the Crew Kit).

For the purposes of data protection law, Azuzi Travel is the data controller responsible for your personal information.

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adm.azuzi.travel@gmail.com  ·  azuzitravel.com  ·  London, United Kingdom

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2. What Information We Collect

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Information you give us directly

• Your name and the names of your travelling companions or family members

• Email address and phone number (including WhatsApp if you choose to communicate this way)

• Travel preferences, dates, and destination interests

• Dietary requirements and allergen information, provided when selecting snack options for travel kits or for trip planning

• Membership tier selection (Scout, Voyager, Legacy) and billing preferences

• Shipping address for travel kit delivery

• Children's names and ages, for kit personalisation and trip planning only

• Payment information, processed securely via our payment provider; we do not store card details

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Information collected automatically

• Basic website analytics via Wix's built-in tools

• Cookies, see Section 8 below

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We do not collect sensitive personal data beyond dietary and allergen preferences provided voluntarily, used only to fulfil your order or plan your trip.

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3. How We Use Your Information

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• Plan and deliver your bespoke travel itinerary

• Manage your membership - billing, tier benefits, and renewal

• Communicate with you about bookings, membership, and orders via your preferred channel

• Personalise, assemble, and ship your travel kit

• Process dietary and allergen preferences for kit snack selection

• Process payments and send confirmations

• Comply with our legal obligations

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We will not send marketing communications unless you have explicitly opted in. You may withdraw consent at any time.

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4. Our Legal Basis for Processing

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• Contract: to fulfil travel planning, membership benefits, and kit orders you have purchased

• Legitimate interests: to communicate with you about bookings, membership, and orders

• Consent: for marketing communications only, where you have actively opted in

• Legal obligation: where we are required to retain information by law

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5. How We Store and Protect Your Data

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Your personal information is stored within our CRM system only, not in spreadsheets, personal email inboxes, or elsewhere. We retain your data for as long as necessary to deliver your services and comply with legal obligations. For active members, we retain account information for the duration of membership and a reasonable period after cancellation.

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6. Sharing Your Data

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We do not sell, rent, or share your data for third-party marketing. We may share limited information with:

• Hotels, airlines, and travel operators - only details needed for your booking

• Our professional booking platform - for processing hotel bookings and preferred rates

• Our CRM provider - for data storage and management

• Payment processors - for membership billing and kit payments

• Courier providers - name and address only, for kit delivery

• Wix - as our website platform, subject to their own privacy policy

Where data is shared outside the UK, we ensure appropriate safeguards are in place under UK GDPR.

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7. Your Rights

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Under UK GDPR you have the right to: access the data we hold; correct inaccurate information; request deletion; object to processing; withdraw consent; receive your data in a portable format; and lodge a complaint with the ICO at ico.org.uk. Contact adm.azuzi.travel@gmail.com to exercise any right - we respond within one month.

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8. Cookies

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Our website uses cookies for essential functionality and analytics via Wix. You can control cookies through your browser settings. Wix's cookie policy is at support.wix.com.

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9. Children's Privacy

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Our services are directed at adults planning travel for their families. We do not knowingly collect data directly from children under 13. Children's names and ages provided by a parent or guardian are used solely to personalise the kit or plan the trip.

 

10. Communication Preferences

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We communicate via email, phone, WhatsApp, or SMS depending on your preference. We only contact you via channels you have agreed to. Update your preferences at any time by contacting us.

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11. Changes to This Policy

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We may update this policy from time to time. The current version is always on our website. We will notify active members and clients of significant changes.

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12. Contact

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adm.azuzi.travel@gmail.com  ·  azuzitravel.com  ·  London, United Kingdom