Terms & Conditions

Azuzi Travel · Last updated: August 2026 · Applies to azuzitravel.com and all related services

These Membership Terms sit alongside our Terms & Conditions and Privacy Policy. By purchasing a membership, you agree to all three documents.

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1. The Azuzi Travel Membership

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Azuzi Travel offers three annual membership tiers (Scout, Voyager, and Legacy) providing access to preferred hotel rates, VIP benefits, and varying levels of personal travel planning service. Membership is available to adults aged 18 and over.

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2. Membership Tiers and Benefits

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Scout - £300 per year

For families who travel a couple of times a year and want better access without a full planning service.

• Preferred rates at 180,000+ hotels worldwide

• VIP benefits at preferred partner hotels - confirmed per booking

• One annual journey consultation - 30 minutes, call or WhatsApp

• 10% off all Azuzi travel kits

• Digital welcome pack

• Additional consultations: £75 per hour

Voyager - £800 per year

For families who travel regularly and want us to handle the whole thing.

• Everything in Scout

• Unlimited hotel bookings with full VIP treatment

• Full bespoke trip planning - £250 planning fee per booking

• Priority WhatsApp access - response within 4 working hours

• One travel kit included per year (Arara Suitcase or Crew Kit)

• Digital travel guide included on every trip

• Printed photo album on one trip per year

• Exclusive member pricing on all extras

• Additional consultations: £75 per hour

Legacy - £1,400 per year

For families who travel as a way of life - total service, no limits.

• Everything in Voyager

• Full-service planning all year, every trip - £180 planning fee per booking

• One travel kit per trip (Arara Suitcase or Crew Kit)

• Digital travel guide included on every trip

• Two printed photo albums per year

• Exclusive Azuzi member events and experiences

• One dedicated contact - always the same person, always reachable

• Directly funds the Arara Project

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3. Bespoke Planning Fees

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Bespoke trip planning is charged per booking, in addition to the annual membership fee. It covers full research, composition, and delivery of your trip proposal and digital travel guide. It is charged per trip, not per person, and is separate from hotel and travel costs.

• Scout: bespoke planning not included. Available on request at a rate to be agreed.

• Voyager: £250 per booking - charged when you confirm you would like us to proceed.

• Legacy: £180 per booking - a reduced rate for Legacy members.

Planning fees are non-refundable once work has commenced on your trip proposal.

4. Additional Consultations

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Scout and Voyager members receive one 30-minute consultation per membership year. Additional consultation time is charged at £75 per hour for both tiers. Legacy members receive unlimited consultation and planning support as part of their full-service entitlement.

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5. How Membership Fees Work

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Membership fees are charged annually from sign-up and cover a 12-month period from confirmed payment. They are entirely separate from hotel, travel, and planning fees. You pay hotels directly at the preferred rate we secure - there is no markup on hotel rates. We do not take payment on our website; we arrange payment securely after you express interest.

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6. VIP Hotel Benefits

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All tiers include VIP benefits at preferred partner hotels through our professional booking platform. Specific benefits vary by hotel and are confirmed before you book. We will always confirm what applies to your stay before you commit.

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7. Travel Kits Within Membership

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Voyager members receive one complimentary travel kit per membership year. Legacy members receive one travel kit per trip. Members choose either the Arara Suitcase or the Crew Kit. Kits are personalised and dispatched in line with the shipping timelines in the Terms & Conditions. Unused kit entitlements do not carry over to the next membership year. Digital travel guides are included for Voyager and Legacy members on every trip. For Scout members and non-members, the digital guide is available as a paid add-on with the Crew Kit.

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8. Personal Membership - Non-Transferable

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Your membership is personal and non-transferable. It covers you and your immediate travelling family - the people who travel with you as your household or close family unit. It cannot be shared with, gifted to, or used on behalf of friends, extended family members, or anyone outside your travelling group. Benefits apply only to trips that include the primary membership holder. You cannot purchase a membership to book trips or access benefits exclusively for other people. If someone in your life wants access to Azuzi Travel membership benefits, they are welcome to join with their own membership.

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9. Cancellation Policy

14-day cooling-off period

You may cancel and receive a full refund within 14 days of your membership start date, provided no membership benefits have been used - including hotel bookings, consultations, kit orders, or planning services.

Cancellation after 14 days

Membership fees are non-refundable after 14 days. Your membership remains active until the end of the paid 12-month period and does not renew automatically.

How to cancel

Email adm.azuzi.travel@gmail.com - we will confirm cancellation in writing within 5 working days.

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10. Upgrades

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You may upgrade at any time. We calculate the remaining value of your current membership on a pro-rata basis and apply it as credit toward the higher tier, charging only the difference. Downgrades are not available mid-year but may be selected at renewal.

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11. Membership Renewal

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Memberships do not renew automatically. We will contact you approximately 30 days before expiry. Renewal is at the prevailing price at that time.

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12. What Membership Does Not Cover

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• Hotel, flight, or accommodation costs - paid by you directly to the supplier

• Bespoke planning fees - charged separately per booking at the applicable tier rate

• Travel insurance

• Costs incurred directly with third-party providers

• Travel kits beyond the inclusions for your tier

13. Changes to Membership Benefits

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We may update membership benefits from time to time. We will notify active members at least 30 days before any changes take effect.

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14. Contact

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adm.azuzi.travel@gmail.com  ·  azuzitravel.com  ·  London, United Kingdom