Terms & Conditions
Azuzi Travel · Last updated: August 2026 · Applies to azuzitravel.com and all related services
1. About Us
Azuzi Travel is a travel consultancy based in London, United Kingdom. We offer bespoke travel planning services for families and groups, including trip itineraries, hotel and accommodation bookings, travel kit products, and related services.
By making an enquiry or placing a booking with Azuzi Travel, you agree to these Terms and Conditions.
2. Our Services
Azuzi Travel acts as a travel consultant and agent, not as a travel supplier. This means:
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We plan and arrange your trip on your behalf, working with hotels, operators, and other travel providers
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Individual suppliers (hotels, airlines, etc.) will have their own terms and conditions which apply to your booking
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We are not liable for the acts or omissions of third-party suppliers, though we take care to work only with reputable providers
Each booking is bespoke and built specifically around your requirements. No two itineraries are the same.
3. Bookings and Confirmation
A booking is confirmed when:
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You have received a written itinerary or proposal from us and confirmed your acceptance
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A deposit or full payment has been received (as agreed between us)
We will confirm all bookings in writing, via email or your preferred communication method.
4. Payments
Payment terms will be agreed with you at the time of booking and set out in your proposal. Generally:
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A deposit may be required to secure your booking
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The remaining balance will be due before your departure date (exact timing to be confirmed per booking)
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Payment details will be provided at the time of invoicing
Prices are quoted in pounds sterling (GBP) unless otherwise agreed. Exchange rate fluctuations are outside our control and may affect final costs where international payments are involved.
5. Cancellations and Amendments
Cancellations by you
If you need to cancel a booking, please notify us in writing as soon as possible. Cancellation charges may apply depending on how close to the travel date the cancellation is made and what costs have already been incurred on your behalf. Specific cancellation terms will be set out in your booking confirmation.
Amendments by you
We will do our best to accommodate changes to your itinerary. Amendments may incur additional costs depending on the nature of the change and whether suppliers charge amendment fees.
Cancellations by us
In the unlikely event that we need to cancel a booking (for example, due to circumstances beyond our control), we will notify you promptly and offer either a full refund or an alternative arrangement.
6. Travel Kits: Arara Suitcase and Crew Kit
Our travel kits are physical products shipped to your address before your departure. Please note:
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Kits are personalised to your destination and cannot be returned once personalisation has begun
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Shipping is arranged on our behalf, we cannot guarantee delivery dates in the event of postal delays outside our control
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If a kit arrives damaged, please contact us within 48 hours of receipt with photographs and we will do our best to resolve this promptly
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Kits may be ordered independently of a travel booking and will be invoiced separately
7. Your Responsibilities
When booking with Azuzi Travel, you agree to:
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Provide accurate information about yourself and your travelling companions, including any relevant health or dietary requirements
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Ensure that all members of your party hold valid travel documents (passports, visas, etc.) appropriate for your destination
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Take out adequate travel insurance, we strongly recommend this for all trips and can suggest providers if helpful
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Inform us promptly of any changes that may affect your booking
Azuzi Travel is not responsible for issues arising from incorrect information provided to us or from a failure to obtain appropriate travel documents or insurance.
8. Travel Insurance
We strongly recommend that all clients take out comprehensive travel insurance before travelling. This should cover, at minimum: trip cancellation, medical emergencies, and personal liability. If you would like guidance on suitable policies, please ask us and we will be happy to advise.
9. Liability
Azuzi Travel will use reasonable care and skill in providing our services. However:
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We are not liable for events beyond our reasonable control, including but not limited to natural disasters, strikes, political unrest, or pandemics
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We are not liable for the acts or failures of third-party suppliers (hotels, airlines, tour operators) once a booking has been confirmed with them
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Our liability in any case is limited to the amount paid to us for the specific service in question
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Complaints
If something goes wrong during your trip or with any of our services, please contact us as soon as possible so we can try to resolve the issue. You can reach us at: adm.azuzi.travel@gmail.com
If we are unable to resolve a complaint to your satisfaction, you may wish to seek independent advice or contact an appropriate trade body.
11. Intellectual Property
All content on our website and within our travel guides, digital documents, and travel kits, including text, illustrations, and design, is the property of Azuzi Travel. You may not reproduce, distribute, or use our content without our written permission.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
14. Contact
For any questions about these Terms and Conditions, please contact us:
Azuzi Travel
London, United Kingdom